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Delivery Information

Please note that we only deliver to the United Kingdom using the following Delivery Services:

Royal Mail 1st Class Post

Small items are sent out via the Royal Mail Postal Service. Orders placed before 3.00pm (Monday to Friday - excluding Bank Holidays) will usually be despatched that afternoon.

Please note that some of our items are too large to fit through the average letterbox. If this is the case, and you are not in to receive your delivery, your postman should leave a card detailing how you can collect your item from your local Post Office Depot - unless you have made prior arrangements for such items with your postman.

Please also note that while the Royal Mail provide an excellent service, Next Day Delivery is not guaranteed. The Royal Mail do not consider an item as 'Lost in Transit' until 15 working days have elapsed from the date of despatch. If you your item has still not arrived after this time, please contact us.

In the meantime, we recommend that you check at your local Post Office Depot (please note that this is NOT necessarily your local Post Office but they will be able to point you in the right direction). Please take some form of ID including proof of your address and you should find them more than accommodating when locating mislaid parcels even if you have not received a card from your postman.

Interlink Express / My Hermes Delivery

Larger / heavier items are sent out via Interlink or My Hermes depending upon your location.

*** PLEASE NOTE THE FOLLOWING INFORMATION REGARDING DESPATCH AND SHIPPING TIMES ***

*** WE REGRET THAT WE ARE UNABLE TO OFFER A NEXT WORKING DAY TO SERVICE TO ALL POSTCODES AND WE ARE UNABLE TO DELIVER LARGER / HEAVIER ITEMS TO THE CHANNEL ISLANDS ***

Free Delivery to England (mainland), Wales and the Southern Areas of Scotland will be made by Interlink. (Please see the list of excluded postcodes and locations below.)

This is a Next Working Day Delivery Service. Orders placed before 1pm (Monday to Friday - excluding Bank Holidays) will usually be despatched that day. Orders placed after 1pm may not be despatched until the following working day.

Please ensure that you provide a valid phone number, preferably a mobile.

We use Interlinks 'Predict' service. They will notify you on the morning of delivery, by text message (if you have provided a mobile phone number) and/or email, with a one hour delivery window in which they will aim to deliver your item. Options are included whereby you can make other arrangements with them if the time is not convenient. Please ensure that you check your emails and your Spam or Junk folder.

(Please note that the Predict service is provided by Interlink based upon their best estimate of when they will be able to deliver your item. It is NOT guaranteed and neither we, or they, can accept any liability or responsibility if the delivery is not made within the time they aim for. That said, the overwhelming majority of their deliveries do fall within this window.)

If you are not in to receive the delivery, they will leave you a card. Please respond to this at your earliest convenience to rearrange delivery. If you do not respond to the card within 5 days, the parcel will be returned to us at our expense. If you would like the item sending out again, we will ask for 8.50 to cover the return charge and another 7.00 for the second delivery.

Free Delivery to Northern Areas of Scotland, The Highlands and Islands, Northern Ireland and other Offshore Islands (excluding The Channel Islands - where we regret we are unable to deliver) will be made by My Hermes. Please note that this is 3 to 5 Working Day Service. Orders placed before 3pm (Monday to Friday - excluding Bank Holidays) will usually be despatched on the following working day. Orders placed after 3pm may not be despatched for two working days.

(If you wish for a swifter service, please contact us before purchase for a quote using Interlink who provide a 2 Working Day service to the Post Codes below - this will cost between 11.00 and 21.00 extra, depending upon your location).

Please see the list of affected Post Codes below:

Scottish Highlands: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30,PH31-41, PH49-50

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

The Isles of Scilly, The Isle of Man, The Isle of Wight and Northern Ireland.

Please ensure that you provide a valid phone number, preferably a mobile.

My Hermes aim to deliver between 8am and 8pm and will make three delivery attempts on consecutive working days, leaving a card each time, before returning the parcel to us.

*** IF YOU LIVE IN SOUTHERN IRELAND, WE CAN SHIP VIA INTERLINK FOR AN ADDITIONAL 11.00. PLEASE CONTACT US BEFORE PURCHASE SO THAT WE CAN SEND A REVISED INVOICE ***

*** PLEASE NOTE, WE REGRET THAT WE ARE UNABLE TO SHIP LARGER / HEAVIER ITEMS TO THE CHANNEL ISLANDS ***

If you have any questions or queries about your delivery that are not answered above, please send an email to us by visiting the Contact Page. Please include any relevant information such as your address, order number etc.

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